Last Revised: April, 2021
In accordance with our Terms of Service, the Services are not intended for use by any individual under the age of 18. Users under 18 or any are not allowed to register with or use the Services.
Cherre does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register on the Services. If we learn that we have collected personal information from anyone under the age of 13, we will make commercially reasonable efforts to delete that information.
If you are the parent or guardian of a child under 13 years of age who has provided us with their personal information, please contact us using the contact information in Section 11 below to request that it be deleted.
Upon registration with the Services, a user profile is developed to further customize the user’s experience. We collect certain information you actively enter onto our online forms during registration or while using the Services.
When you register on, or otherwise use the Services, we may collect information you provide to us via forms, surveys, applications or other online fields:
Some features of the Services may require you to enter certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
In some cases, we may allow you to login to the Services using your account on third party websites (e.g., Google) (a "Third Party Website"). If you login to the Services through a Third Party Website, we access and collect information about your use of the Third Party Website and information you provide to such Third Party Website. To the extent you and the Third Party Website allow, we may access your information that is publicly available to other users of the Third Party Website and all information you have provided to the Third Party Website, such as login email and other content information, friends lists, network statistics and updates regarding your Third Party Website account. We will notify you before we collect such information from such Third Party Website.
When you use the Site, we may also use web beacons to access our cookies. A web beacon is an electronic file on a web page that allows us to count users who have visited that page and to recognize users by accessing our cookies. Further, a web beacon can be used in HTML-formatted email to determine responses to our communications and measure their effectiveness. You can avoid web beacons by turning off HTML display and displaying only the text portion of your email.
We may participate in behavioral-based advertising. This means that a third party may place a cookie on your browser, or use a web beacon, to collect information about your use of our Services so that they can provide advertising about products and services tailored to your interest. That advertising may appear either on our Services, or on other websites or apps. If you would like to opt-out from having the behavioral-based advertising companies with whom we have a relationship use your information for advertising purposes you can do so by visiting the Network Advertising Initiative or Digital Advertising Alliance.
Your browser settings may also allow you to transmit a “Do Not Track” signal when you visit various websites. Like many websites, Cherre does not use or respond to "Do Not T rack" signals in your web browser. To learn more about “Do Not Track” signals, you can visit http://www.allaboutdnt.com/.
If you have questions regarding the specific information about you that we process or retain, as well as your choices regarding our collection and use practices, please contact us using the information listed below in Section 11.
We use third parties who collect payment and billing information, including account numbers, organization name and billing address from you on our behalf.
We use the information that we collect from you to provide you with the Services, support and enhance your use of the Services, allow you to evaluate your eligibility for such products or services, to monitor which features of the Services are used most and to allow us to determine which features we need to focus on improving.
When you register online on the Service, you may be given the option of receiving periodic informational/promotional mail or email from Cherre. You choose whether or not to receive correspondence when you provide this information or by changing your preferences within your registration profile at any time.
We use Usage Data and other information collected from users of the Services in the aggregate, so that we can improve the Services and for business and administrative purposes.
Cherre uses your IP address to help diagnose problems with our computer server, and to administer the Services. Your IP address is also used to gather broad demographic data. It is not stored or linked to your personal profile information, such as name or contact information.
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if the Services are temporarily suspended for maintenance, we might send you an email.
We may also send you email marketing campaigns for products and services that we think may be of interest to you.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. If you wish for us to cease contacting you, please contact us using the information listed below in Section 11.
Cherre may share Usage Data collected from users of the Services with third parties for industry analysis and demographic profiling, but such aggregated data will be de-identified.
We may employ third party vendors who provide services to us such as:
We may share your information with third parties to enforce any applicable terms of service or to ensure the safety and security of the Company and/or its users.
Cherre also cooperates with government and law enforcement officials, agencies and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials, agencies or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (including but not limited to subpoenas), to protect the property and rights of Cherre or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
If your information changes, or if you no longer desire our Services, or if you wish to update your preferences to receive email or other communications from us, you may correct, delete inaccuracies, or amend your information and preferences by making the change on our user information page or by contacting us at firstname.lastname@example.org. We will use commercially reasonable efforts to respond to your access request within 30 days. When you use the App, you may opt-out of receiving push notifications in your preferences registered on the App.
Please note that any information you send to us electronically may not be secure when it is transmitted to us. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive or confidential Information to us, as we cannot guarantee that information you supply won't be intercepted while being transmitted to us over the Internet, and any information you transmit to Cherre you do at your own risk.
If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We recommend that you use unique numbers, letters and special characters in your password and not disclose your password to anyone. We highly recommend that you do not share your username, password, or other access details with anyone else. If you do share your password or Personal Information with others, you are responsible for all actions taken in the name of your account. If your account or password has been compromised for any reason, you should immediately notify us using the contact information provided below and change your password.
California law permits California residents to request certain information regarding our disclosure of their personal information (as defined in California Civil Code Section 1798.83) to third parties for their direct marketing purposes. We may from time to time elect to share certain “personal information” about you with third parties for those third parties’ direct marketing purposes. California users may, under certain circumstances, request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes. California users may, under certain circumstances, request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes. If this applies, you may obtain the categories of personal information shared and the names and addresses of all third parties that received personal information for their direct marketing purposes during the immediately prior calendar year (e.g. requests made in 2019 will receive information about 2018).
To make such a request, please contact us using the information listed below. Please note that we are only required to respond to one request per California resident each year.
Last Revised: 1 October, 2020
These Terms of Service (“Terms”) govern your access to and use of our website www.cherre.com (the “Website”), and any other related content, features, content, materials, applications, widgets and/or online services (collectively the “Services”) offered by Cherre, Inc. (“Cherre” or “we” or “us”). Please read these Terms carefully, as they include important information about your legal rights. By accessing and/or using the Services, you are agreeing to these Terms. If you do not understand or agree to these Terms, please do not use the Services.
For purposes of these Terms, “you” and “your” means you as the user of the Services. If you use the Services on behalf of a company or other entity then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity's behalf.
The following document describes the Standard Service Level Agreement (SLA), if your working agreement doesn’t have a specified or enhanced SLA, then this document outlines you SLA’s.
|Category||Minimum required successful syncs|
|Monthly Uptime Percentage||Percentage of monthly bill for the respective Covered Service that does not meet SLO that will be credited to future monthly bills of Customer|
|CoreConnect - API||99.0% to 99.5%||5%|
|95.0% to 99.0%||10%|
Cherre clients have a dedicated Customer Success Manager as a single point of contact for all day-to-day needs, including initial onboarding, ongoing training, and support throughout the engagement.
It is generally expected that customers should initially contact their relevant representatives with regard to questions related to data within the suite of products.
In the event that representatives are unable to address their clients’ needs, the following escalation paths are available.Tier 1 - Client Services